Returns & Exchanges

At Bonnie Plants, we want your garden to flourish; if your plants arrive damaged or fail to thrive within 30 days, we are committed to making it right with a replacement or refund. Due to the perishable nature of live plants, we generally do not require physical returns but ask for photo documentation to process your claim.

1

Document the Issue

Take clear photos of the plants and the packaging they arrived in to help us diagnose any shipping or health issues.

2

Contact Support

Reach out to our gardening experts via our online contact form or email within 30 days of delivery with your order number and photos.

3

Review Process

Our team will review your claim within 2-3 business days to determine if a replacement plant or a full refund is the best solution for your garden.

4

Resolution Delivery

Once approved, your replacement plants will be shipped during the next available window, or a credit will be applied to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing